Frequently Asked Questions
Everything you need to know about curating your dream home.
What is the standard shipping time for furniture orders?
Most of our handcrafted furniture pieces are delivered within 7-14 business days. Larger freight items may require additional time for white-glove delivery coordination.
Do you offer international shipping for home decor?
Currently, True Treasures Inc ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile items during transit.
What is your return policy for home textiles and accessories?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, we pride ourselves on environmental responsibility. All our timber products are sourced from FSC-certified forests or reclaimed materials to ensure a minimal ecological footprint.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to our carrier's real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.